Shipping policy

Shipping Policy

Last updated: 21.7.2026

PRÆS operates primarily through limited pre-order drops. This means that products are not kept in stock and are produced after the pre-order period ends.

How Pre-Orders Work

After a drop closes, we place the complete production order with our manufacturer. Production usually takes approximately [1–3 weeks], but the exact time may vary depending on order volume and circumstances outside our control.

Once the products arrive, we inspect, pack, and ship every order. Please note that the estimated production time and shipping time are separate.

By placing a pre-order, you confirm that you understand and accept this waiting period.

Estimated Timeline

The usual order timeline is:

Pre-order period: 2 -7 days
Production after the drop closes: approximately [1–3 weeks]
Quality checking and packing: approximately 1–4 business days
Delivery after dispatch:
- Czech Republic: 1–3 business days
- European Union: 3–10 business days
- International orders: 7–21 business days

These times are estimates and cannot be guaranteed. If there is a significant production delay, customers will be notified by email.

Shipping Confirmation

You will receive a confirmation email with tracking information once your order has been packed and shipped. Tracking may take up to 48 hours to update.

Orders Containing Multiple Products

If your order contains multiple pre-order products, the complete order will normally be shipped together once every item is ready.

Shipping Costs

Shipping costs are calculated and displayed during checkout based on your delivery address and selected shipping method.

Address Changes

If you need to change your delivery address, contact us at: praes.offic@gmail.com before your order is shipped. We cannot guarantee that changes will be possible after dispatch.

Customers are responsible for providing complete and accurate shipping information. Additional shipping charges may apply if a package is returned because of an incorrect address.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the customer’s responsibility and are not included in the price paid at checkout.

Lost or Damaged Orders

If your package appears to be lost, arrives damaged, or contains an incorrect item, contact us at: praes.offic@gmail.com with your order number. For damaged products, include clear photographs of the item and packaging.